Domains

We register domain names and manage DNS pointing of domains (for websites and emails) on behalf of some of our long term clients.

.uk domain names

We are Nominet TAG holders and all registrations or renewals of .uk domain names are bound by their terms and conditions. Our changes for registration or renewal of .uk domain names are £7.50+vat per year.

.com (and other TLD) domain names

We are members of the TUCOWS reseller program for registration of other domain names. Our charges for registration or renewal of .com domain names are £10.00+vat per year.

Requests for changes to domain name setup

All requests for management of domain names should be sent via email to support@klever.co.uk or via 0118 935 7068. We will action any requested changes (subject to validation) within 1 working day. We will notify clients that actions have been completed within 1 hour of the change being made and include an estimate of how long any DNS propogation is likely to take.

Renewal and transfer policy

We agree with most of our clients a policy for automatic renewal of their domain names and normally discuss the auto renewal settings required on the telephone. If a domain is no longer required, clients can email support@klever.co.uk to make a change. In the event that a client wants to move a domain to a different registrar, we we unlock or change an IPStag upon request and make no charges for our time in doing so.

Invoicing policy

Services are typically invoiced in arrears at the beginning of a calendar month although on occasion we invoice in advance of a renewal.

Abuse notification

If any domain names under our management are considered to be compromised, subject to abuse, or used as part of an abusive system, please send an email to support@klever.co.uk and expect a response within 1 working day. In the event that your query isn't resolved, please feel free to call us on 0118 935 7068 or write to us at Konsulting Ltd, Suite B0-08e, Reading Enterprise Centre, Whiteknights Road, Reading, RG6 6BU, UK.

Service complaints

We have never had a complaint regarding our service, but if you are a customer and have one, please send an email to support@klever.co.uk and expect a response within 1 working day. In the event that your query isn't resolved, please feel free to call us on 0118 935 7068 or write to us at Konsulting Ltd, Suite B0-08e, Reading Enterprise Centre, Whiteknights Road, Reading, RG6 6BU, UK.